Help us help you. When you turn a work order in, please be as specific as possible. If we receive a thorough work order, we can usually determine the problem without even looking at it. This ensures that we bring the proper parts and tools to repair the issue quickly.
Here are some things to note before calling the office.
Your air conditioning isn't working. Is there air blowing out of the vents, but the air isn't cold, or is there no air flow at all?
You have a leak from a sink or tub. Is it the faucet that's dripping when the water is turned off, or is something actually leaking. If it is a leak, where is it? Under the sink, at the base of the faucet, or from the vegetable sprayer?
You're calling in about your hot water. Do you have NO hot water, or does the hot water run out quickly?
Your garbage disposal isn't working. Is it clogged and the water won't do down? Is it humming, but the blade is not spinning? Or does nothing change when you flip the switch?
Something is wrong with your toilet. Is it clogged? Will it not fill back up with water? Does it not do anything at all when you push the handle? Is the water filling up slow? Is it running constantly, or just randomly flushing when no one's around?
Finally, in our two and three bedrooms, everyone uses a different room as the "master bedroom." When you call in a work order for a bedroom or bathroom, please be specific and say if it's the first, second, or third, rather than using "the master" as a description.
Being detailed with the information given will make sure your problem is fixed promptly and will help us move onto the next issue.
